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We’ll do our best! If your order hasn’t shipped yet, contact us as soon as possible and we’ll try to help

Oh no! Please contact us within 5 days of deliverywith photos and your order number — we’ll make it right.

Because MonsterPals items are limited and made in small batches,all sales are final. This helps us keep costs low and products special

At this time, orders are processed separately and can’t be combined.

MonsterPals are lovingly designed by our small team
Some items are made in small batches, and others are professionally manufactured — but every product is carefully quality-checked before shipping

Some favorites may return, but many MonsterPals are made in limited quantities— once they’re gone, they may not come back. If you love it, grab it before it disappears!

We ship worldwide! Shipping costs are calculated at checkout based on your location and order size.

Orders are usually processed within 3–10 business days. Once shipped, delivery time depends on your location and carrier.

Sometimes yes. International customers are responsible for any customs, taxes, or import fees charged by their country.

You’ll receive a tracking link by email as soon as your MonsterPals are on their way

If your tracking shows an issue, contact us and we’ll help guide you through the next steps 💌
For extra protection, you can add shipping insurance at checkout.

You earn points every time you shop or interact with MonsterPals!
Points can be redeemed for discounts, special perks, and exclusive goodies.

Usually only one discount or reward can be used per order.